What should you do if something goes wrong?

If you have a problem, concern, or complaint about any part of my service, please inform me so that I can rectify the problem in the first instance.

You may also contact the internal complaints scheme by contacting Diligent Wealth Management Ltd at

mark@diligentwealth.co.nz or write to us “Attention Mark Baker” at PO Box 2008 Wakatipu 9349”.

If we cannot agree on how to fix the issue you can contact our external complaints company being Financial Services Complaints Ltd (FSCL) - A Financial Ombudsman Service. This service will cost you nothing and will help us resolve any disagreements. You can contact the FSCL at:

Address: PO Box 5967, Wellington 6145

Telephone number: 0800 347 257

Email address: info@fscl.org.nz

Website: www.fscl.org.nz